Digital Files Info
Turnaround time for Digital Files:
Digital File orders are processed and sent within 24hrs (sometimes sooner).
Orders placed on Friday before 5pm Eastern Time will be emailed that night. If you place an order after 5pm Eastern Time, I will still try my best to get to you within 24 hrs but this is not guaranteed.
Orders placed on Saturday & Sunday (United States) days, are not guaranteed to be sent within 24hrs. Contact me first to see if I'm available to complete it for you.
Same day & Rush Orders:
If you require a file the same day, please contact me via email first to see if I can do it for you. Please do not include rush requests in the notes as I may not see it right away.
Digital files cannot be exchanged or refunded once you have received them in the email, however I will make corrections if needed.
Editing Digital Files:
Files cannot be edited unless otherwise mentioned on the listing title. I complete all editing of any digital images. Colors and text can be changed by me on any design in the shop. Contact me first for any custom order requests.
Email Delivery of Files:
Digital files will be sent to your email address that you enter at checkout so make sure it is correct or you won't receive your files.
If you don't see your files in your inbox, check your junk/spam folder to see if it's there.
If you would like assistance placing an order for digital files, please email Amber at firstname.lastname@example.org